Shipping & Returns

Shipping

We currently ship to Europe, USA and Canada. If you live in any another country and there's something you like, please contact us for a shipping quote.

If you are interested in more than one item, please contact us beforehand to see if we can offer you a better shipping rate by combining the items.

All rugs are cleaned previous to their dispatch. Please allow 7 days for the preparation and shipping of the parcel. We will provide you with a tracking number from a reliable courier (Fedex, DHL...)

Rugs will be shipped from Marrakech, Morocco.

There is no custom tax to pay if you live in the USA due to a trade agreement between Morocco and the United States.

For the rest of the countries please note all import duties, taxes and charges are not included in the sale of item. Please enquire with your country's customs office to determine what additional costs may incur prior to purchasing.

Returns

We are happy to accept returns for an exchange or refund within 14 days of order delivery. The customer will be responsible for all costs in returning items for either a refund or an exchange. Shipping fees will not be refunded.